Technical support services provide help to user for solve specific problems with a product, customization, or other support services. With this knowledge, they are able to troubleshoot most problems that a user experiences.
Computer support companies and services specialize in troubleshooting and fixing a wide variety of primarily software-related personal computer issues and network connectivity problems as well as some hardware issues.
Also known as technical support, computer support can take the form of an on-site visit or remote help via telephone, e-mail, text or instant messaging, online chat or even remote desktop control.
Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communications skills.
This has created a need for companies to establish effective and efficient means of providing technical support to satisfy customer expectations.
complaints, queries and problems are one aspect of customer support, but technical support entails to a range of technical product service related problems that the customer may have.